Good Shepherd Hospice encourages patients, families, employees, physicians, contractors, vendors, community partners, volunteers, patient advocates, advocacy groups and colleagues who have concerns about patient care or safety with the organization to make us aware.

Please contact your Good Shepherd Hospice nurse or caregiver to give us an opportunity to resolve your concern. If your concern is not addressed, you may contact the Chief Quality and Compliance Officer at 813-871-8111, and your concern will be directed to the appropriate member of our leadership team.

Good Shepherd Hospice is accredited by the Joint Commission. The Joint Commission`s accreditation focuses on systems critical to the safety and the quality of patient/family care, treatment and services. Issues or concerns that have not been resolved to your satisfaction may also be shared with the Good Shepherd Hospice Compliance Alert Line at 1-888-749-7343; the Agency for Healthcare Administration (AHCA) at 1-888-419-3456; or the Joint Commission at 1-800-994-6610 or emailing complaint@jointcommission.org.